1qqq Privacy Policy

Who Operates This Platform

1qqq operates the website at https://1qqq.guru, including all associated games, betting markets, bonus systems, and mobile apps. When you register an account, make a deposit via bKash, Nagad, Rocket, Upay, or bank transfer, place a wager, or contact our support team, 1qqq acts as the data controller for the personal information you provide or that we generate through your activity.

Any questions about how your data is handled can be directed to [email protected]. Our 24/7 live chat support team can also assist with privacy-related queries once you are logged in.

Data We Collect From You

We collect personal data through two main channels: information you give us directly, and information generated automatically when you use the platform.

Information you provide

• Account registration: full name, date of birth, email address, phone number, and preferred currency (BDT).
• Identity verification (KYC): a copy of your National ID Card (NID), Passport, or Driving Licence. These are required before your first withdrawal and are reviewed within 6 hours.
• Payment details: your bKash, Nagad, Rocket, or Upay mobile number; bank account details if you choose bank transfer. We do not store full card numbers.
• Communication records: messages you send via live chat or email, including support tickets and complaint submissions.
• Responsible gaming settings: deposit limits, session limits, self-exclusion requests, and any cool-off periods you configure.

Information collected automatically

• Device and browser data: IP address, device type (Android version 6.0 or above for the 1qqq App), operating system, browser type and version.
• Usage logs: pages visited, games opened, bets placed, session duration, login timestamps, and error logs.
• Transaction records: deposit amounts, withdrawal requests, bonus activations, and wagering history.
• Geolocation: country-level location derived from your IP address, used to verify service availability.

Why We Process Your Information

Every piece of data we collect serves a specific operational or legal purpose. We do not collect data speculatively.

Purpose	Data Used	Legal Basis
Account creation and authentication	Name, email, phone	Contract performance
Processing deposits and withdrawals	Payment method details, transaction history	Contract performance
Identity verification before withdrawal	NID / Passport / Driving Licence	Legal obligation
Fraud prevention and security	IP address, device data, login history	Legitimate interest
Responsible gaming compliance	Betting patterns, self-exclusion flags	Legal obligation
Customer support	Communication records, account status	Contract performance
Bonus eligibility and VIP tier calculation	Monthly turnover, wagering history	Contract performance
Service improvement and analytics	Anonymised usage logs	Legitimate interest
Marketing communications (opt-in only)	Email, phone	Consent

We only send promotional messages if you explicitly opt in. You can withdraw consent at any time by contacting [email protected] or adjusting your account notification settings.

How Long We Keep Records

We retain account and transaction records for as long as your account is active and for a minimum period after closure to meet legal obligations. KYC documents are stored securely and deleted once the minimum required retention period has passed. Anonymised analytics data may be kept indefinitely as it cannot be linked back to any individual.

If you request account closure, we will confirm receipt within one business day and begin the data deletion process. Certain transaction records may be retained longer where required by applicable law.

When We Share Your Data

1qqq does not sell your personal information. We share data only in the following specific circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and bank partners receive only the data needed to complete your transaction.
• Game providers: PG Soft, Playtech, FA Chai, Spribe, JDB, and Sexy Gaming receive a session token and your stake amount to run games. They do not receive your name, phone number, or KYC documents.
• Identity verification services: KYC document images may be processed by a third-party verification provider operating under a strict data processing agreement.
• Legal and regulatory authorities: We will disclose data when required by a valid legal process or governmental request.
• Fraud prevention networks: Device fingerprints and IP addresses may be shared with fraud detection partners to protect all players on the platform.

All third-party partners are required to handle data in a manner consistent with this policy.

Security Measures We Apply

We use SSL/TLS encryption for all data transmitted between your device and our servers. Account passwords are hashed and never stored in plain text. Access to production systems and player records is restricted to authorised staff only, and all access is logged.

Financial transactions via bKash, Nagad, Rocket, Upay, and bank transfer are processed over encrypted channels. Deposits arrive within 2 minutes and withdrawals are processed within 32 minutes under normal conditions. During those windows, transaction data is handled in isolated, monitored environments.

Despite these measures, no system is entirely immune to risk. If you believe your account has been compromised, contact our support team immediately via live chat or at [email protected].

Your Rights Over Your Data

As a 1qqq account holder, you have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you at any time.
• Correction: If any detail is inaccurate (for example, a phone number), you can ask us to update it. Some changes require re-verification.
• Deletion: You can request that we delete your account and associated personal data, subject to retention requirements.
• Restriction: You can ask us to pause processing while a dispute is being resolved.
• Objection: You can object to processing based on legitimate interest, such as certain analytics activities.
• Portability: You can request your data in a structured, machine-readable format.
• Withdraw consent: Where we rely on consent (e.g., marketing emails), you can withdraw it at any time without affecting any prior activity.

To exercise any of these rights, email [email protected] with your registered account details. We aim to respond within 10 business days.

Cookies and Tracking

1qqq uses cookies and similar technologies to keep you logged in, remember your language and display preferences, and analyse how players navigate the platform. We use three categories of cookies:

• Essential cookies: Required for the platform to function. These cannot be disabled. They handle session authentication, security tokens, and load balancing.
• Functional cookies: Remember your preferences, such as game filters you have set or your preferred deposit method.
• Analytics cookies: Collect anonymised data about which games are popular, how long sessions last, and where players encounter errors. This helps us improve the platform. These are only set with your consent.

You can manage cookie preferences through your browser settings. Disabling analytics cookies will not affect your ability to play games or make transactions.

Players Under 18

1qqq is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has created an account, please contact [email protected] immediately. We will close the account and delete all associated data without delay.

Age verification is part of our KYC process and must be completed before any withdrawal can be processed. We also encourage parents and guardians to use device-level parental controls if shared devices are used in the household.

Changes to This Policy

We review this Privacy Policy periodically and update it when our data practices change or when regulations require it. When we make a material change, we will notify active players via email or an in-platform alert at least 7 days before the change takes effect.

The date at the top of this page always shows the most recent revision. Continuing to use 1qqq after a policy update takes effect means you accept the revised terms.

Get in Touch

If you have a question about this Privacy Policy, want to exercise a data right, or need to report a concern, here is how to reach us:

• Email: [email protected]
• Live chat: Available 24/7 inside your 1qqq account dashboard after logging in.

We treat all privacy inquiries seriously and respond to data access or deletion requests within 10 business days of receiving sufficient identifying information.