Responsible Gaming at 1qqq
Last updated: November 2026 · Applies to all 1qqq players in Bangladesh
18+ only. Gambling is for adults. If you are under 18, do not use 1qqq. If you think you have a problem, contact support at [email protected] for immediate help.
Our Commitment to Safe Play
1qqq exists to give players in Bangladesh a safe, fair place to enjoy cricket betting, casino games, and slots. We take responsible gaming seriously — not as a legal checkbox, but as a practice we actively support every day. That means giving you real tools to manage how you play, training our customer support team to spot distress, and making it easy to slow down or stop entirely when you need to.
Gambling should always feel like entertainment, not an obligation. When it stops being fun, that is a signal worth listening to. This page explains what 1qqq does to protect players and what you can do to protect yourself.
All responsible gaming tools on 1qqq are free, take effect immediately, and cannot be overridden by promotional offers or bonus credits.
Age Verification: Under-18 Protections
1qqq does not allow anyone under 18 to register, deposit, or play. During registration we ask for your date of birth. When you request your first withdrawal, we require identity verification using one of the following documents:
- National ID Card (NID)
- Passport
- Driving Licence
Our KYC team reviews documents within 6 hours. If a document cannot be verified — or if there is any reason to believe the account holder is a minor — the account is immediately suspended pending investigation.
If you share a device with younger family members, we recommend using parental control software. Tools such as Net Nanny or your phone's built-in screen time restrictions can block access to 1qqq on shared devices.
Self-Assessment: Is Gambling Still Fun?
Ask yourself these questions honestly. Answer yes or no for each one based on the past 30 days:
| Question | If the answer is "Yes" |
|---|---|
| Have you spent more than you planned? | Set a deposit limit today (see tools below) |
| Have you chased losses by depositing again? | Take a 24-hour cooling-off break |
| Have you borrowed money to fund gambling? | Contact support immediately — self-exclude |
| Has gambling affected work, study, or relationships? | Consider permanent self-exclusion |
| Do you feel anxious or irritable when not playing? | Speak to a counsellor — links in section 7 |
| Do you hide your gambling from family? | Talk to someone you trust first |
If you answered yes to two or more questions, please use the tools in the next section. Answering yes to three or more is a strong signal to self-exclude and seek professional support.
Tools You Control Inside Your Account
Log in to your 1qqq account dashboard and go to Settings → Responsible Gaming to access all of the following tools. Changes to limits take effect within minutes. Increases to limits require a 24-hour cooling-off period before they activate.
Set a daily, weekly, or monthly cap on how much you can deposit via bKash, Nagad, Rocket, or any other method.
Set a maximum session duration. The site will warn you 10 minutes before the limit and log you out automatically.
Cap your net loss over a 24-hour, 7-day, or 30-day window. Once reached, further bets are blocked until the period resets.
Block your account for 24 hours, 7 days, or 30 days. During this time you cannot deposit or place bets.
All these limits apply immediately when you lower them. If you try to raise a limit, the new higher limit only takes effect after a mandatory 24-hour review period. This one-way friction is intentional — it protects you from impulsive decisions.
Self-Exclusion: How to Pause or Stop
Self-exclusion is a stronger measure than a cooling-off period. When you self-exclude, your account is fully blocked for the duration you choose. You cannot log in, deposit, receive marketing emails, or participate in bonus offers.
How to request self-exclusion
- Log in and open Account Settings Go to Settings → Responsible Gaming → Self-Exclusion inside your 1qqq dashboard.
- Choose your exclusion period Select 6 months, 1 year, 3 years, or permanent. Permanent exclusion cannot be reversed.
- Confirm via email or Live Chat A confirmation link is sent to your registered email. Click it to activate. Live Chat can also process the request immediately on your behalf.
- Receive confirmation You will receive a confirmation message within 15 minutes. If you do not, email [email protected] with the subject line SELF-EXCLUDE REQUEST.
Important: Creating a new account to bypass an active self-exclusion is a violation of 1qqq's Terms of Service. If we detect this, the new account will be closed and any balance forfeited in line with our rules.
Warning Signs to Watch For
Problem gambling rarely appears suddenly. It usually builds slowly over weeks or months. These are some early warning patterns that players and their families should recognise:
- Spending more time on the app than on other activities, especially late at night
- Depositing small amounts repeatedly to stay within a self-imposed limit — but depositing far more in total
- Feeling restless or bored unless a bet is active
- Thinking about past wins more than current gameplay
- Using gambling as a way to relieve stress from work or family pressure
- Withdrawing money from savings or household expenses to fund deposits
- Lying to family members about how much time or money you spend on 1qqq
Recognising one or two of these patterns early makes it much easier to take action before the problem grows. The tools in Section 4 cost nothing to use and take effect immediately.
External Support Organisations
1qqq strongly encourages players who feel they may have a problem to seek support beyond our internal tools. These organisations offer confidential help:
Kaan Pete Roi is a Dhaka-based emotional support helpline. While it is not gambling-specific, trained counsellors can provide a confidential ear and direct you to relevant local services. Their helpline number is publicly listed on their official website.
Gamblers Anonymous runs a worldwide peer-support network. Their 12-step programme is available in English and has helped millions of people recognise and manage compulsive gambling behaviour.
GamCare offers free online chat, a helpline, and a structured self-help programme called NetLine. All services are confidential and available to players outside the UK.
How 1qqq Staff Are Trained
Every member of the 1qqq customer support team completes responsible gaming training before they begin handling player queries. The training covers:
- How to identify language or account activity that suggests distress
- How to introduce the topic of responsible gaming without embarrassing the player
- The process for escalating high-risk cases to a senior team member
- How to apply an emergency cooling-off period on behalf of a player who requests one verbally
If a support agent notices unusual patterns — such as multiple rapid deposits at odd hours or repeated requests for withdrawal limit increases followed by immediate re-deposits — they are trained to proactively mention the responsible gaming tools available.
Our 24/7 live chat support is available after login. You can also reach the team at [email protected] at any time.
Contact Us About a Gaming Concern
If you are worried about your own gambling, or about someone else's, you can contact 1qqq through any of these channels:
| Channel | How to Reach Us | Response Time |
|---|---|---|
| Live Chat | Log in → open the chat widget in your dashboard | Under 2 minutes (24/7) |
| [email protected] — use subject "RESPONSIBLE GAMING" | Within 4 hours | |
| Account Settings | Settings → Responsible Gaming — self-service tools | Immediate |
If you are contacting us on behalf of a family member, please include the account holder's registered email address and a brief description of the concern. We will treat all communications confidentially.
Ready to play within your limits? Create an account and use our deposit and session tools from day one.